Michael Martin
02-16-2004, 10:10 AM
T-NETIX, Inc. CAREER OPPORTUNITIES 02/13/04
Attention all T-NETIX, Inc. employees!
Human Resources are continuing our internal job-posting program called “T-NETIX Career Opportunities.” Whenever possible, job openings will be posted at the Dallas offices and TELEQUIP Offices. We also have a job line to call for job openings see number listed below. We do not discriminate on the basis of race, color, religion, national origin, sex, age, or disability. It is our intention that all qualified applicants be given equal opportunity and that the selection decisions be based on job-related factors.
____________________________________________________________________________________
Title Location Manager
Cust. Service Escalations Specialist NSC Tammie Carpenter
Job Summary: Responsible for assisting the Manager – Inbound Support with researching accounts where informal complaints have been filed through the Public Utilities Communications Commissions, etc. Additional requirements and duties are: Suggesting process improvements to management; preparing employee payroll edits and tracking approved time off and absences; working with other departments proactively to manage business effectively; providing excellent customer service that meets or exceeds the customer’s expectations. This position will be the first point of contact for all Sales and Field personnel with escalated customer service issues. Minimum Qualifications: Working knowledge of Windows 9x/NT required; basic computer skills. Working knowledge of Microsoft Office – Excel, Word. Working knowledge of Microsoft Outlook. Working knowledge of DOS applications. Call Center experience in fast paced environment. Must have excellent customer service skills and the ability to handle escalations in a manner that exceeds the customers expectations. H.S. Diploma or equivalent; some college preferred. Self starter and self motivator. Able to work independently. Show proven success in working within a team environment.
CSR – Central Service Admin NSC Carols Martinez
4 Positions
Job Summary: Administration of inmate telephone/computer systems for facilities. Handle inbound and outbound calls to and from facilities requesting assistance with PIN administration and blocks/unblocks. Detail-oriented individual responsible for the transcription of handwritten faxes to text format. Minor troubleshooting and trouble ticket assignment to technical support. Candidate must be flexible with shift assignment. Minimum Qualifications: Working knowledge of Windows 9x/NT and Paradox required; basic computer skills; Working knowledge of Microsoft Office – Excel, Word; Working knowledge of Microsoft Outlook; Working knowledge of DOS applications; Call Center experience in fast paced environment; 2+ years of customer service in a high volume call center; 1+ year of technical support/help desk preferred; Candidate must have excellent customer service and conflict resolution skills; Excellent verbal and written communication skills as well as data entry skills a must; H.S. Diploma or equivalent; some college preferred; Self starter and self motivator; Able to work independently; Show proven success in working within a team environment.
Account Executive GA and MD/VA Matt Anderson
Job Summary: An Account Executive (AE) is responsible for generation of revenue through the sales of T-NETIX products to both our telecommunication partners and correctional facilities within an assigned geographical region. An AE is required to form and maintain relationships with correctional facilities officials as well as identify and solicit business from new accounts. The position must maintain excellent relationships with local RBOC and LD partners and work effectively with all other departments of T-NETIX and other subsidiaries. An Account Executive must develop and report accurate information to Sales and Marketing management. Candidate needs to reside in the State in which the position sells, no relocation available. Minimum Qualification: Minimum two years college or technical degree in Engineering, Computers, Telephony and/or experience in telecommunications sales and sales implementation. Preferred three years outside sales in geographic area, past technical sales, Governmental Sales, State or Federal Documentation, Telecom Systems.
Account Executive Dallas Mary Marvin
Job Summary: Responsible for generation of SECUREvoice and Prepaid revenue through sales of T-NETIX products. Major Responsibilities: Form and maintain relationships with T-NETIX Sales Team, external customers such as DOC’s, County and local facilities. Proficient in all T-NETIX Prepaid and SECUREvoice related products as well as other products offered. Identify and solicit business from new and existing accounts. Maintain excellent relationships with local RBOC and LD partners. Work interchangeably with all other departments of T-NETIX and other subsidiaries and Account Executives. Develop and report accurate information to the VP of Prepaid and SECUREvoice.
Work Trade Shows and Booths. Perform other related duties as assigned. Minimum Qualification: Minimum two years college or technical degree in Engineering, Computers, Telephony or major account selling skill. Preferred three years outside sales in geographic area, past technical sales, Governmental Sales, State or Federal Documentation, Telecom Systems. Working knowledge of MS Windows and related software required, experience with Access preferred. Ability and willingness to travel 75% of the time.
NSC Supervisor NSC Travis Marshall
Job Summary: Responsible for the team management of call center technicians who are responsible for customer reported trouble tickets issues. MUST be able to effectively manage a team of people, meet specific performance goals and ticket resolution within published escalation times, and provide excellent customer service to T-NETIX’ customers. This position serves as an escalation point for the team and therefore must be responsive at all times to customer reported issues. This individual must be an effective leader and motivator and be able to perform with minimal supervision. Major responsibilities: assist Client Service Representatives (CSR’s) to manage calls and HEAT tickets and work closely with CSR’s to ensure that tickets are resolved and customers are informed at all times; assist CSR’s in researching and troubleshooting customer and technical issues; ensure that CSR’s provide customer support that meets or exceeds the customer’s expectations and maintains positive customer relations; aid in creating a team environment and recognize when assistance is needed and escalate trouble tickets to ensure published performance standards and ensure that timely ticket resolution occurs. Minimum Qualifications: Able to mentor and direct CSR’s in a proprietary hardware and software environment in a telecommunications related industry; use Microsoft Office; direct diagnostic tests to determine if the problem is caused by T-NETIX hardware or software or by the telephone company equipment; internal and external customer communication; utilize call center tools such as HEAT and Apropos; monitor CSR’s calls per established guidelines; monitor CSR’s attendance and adherence to established schedule; ensure escalation guidelines are observed and met.
Technical Support Coordinator Dick Stadler
3 positions: MD/DE, W. Palm Beach, FL and MA
Job Summary: Demonstrate knowledge and ability to use computers. Must have basic knowledge of telecommunication. Must be able to troubleshoot computer hardware and software remotely and on site. Ability to train personnel, resolve inmate complaints, provide customer satisfaction, be available 24/7 unless per-approved time off has been granted, willing and able to travel anywhere within the region, and willing to travel to other areas/regions if needed. Minimum Qualifications: 1 year of telephone experience. High School diploma, preferable technical school diploma or degree. Excellent communication skills, customer service experience, and must work well under pressure/time lines.
CSR – CPS Valwood Travis Marshall
Minimum Qualifications: Demonstrate computer literacy, effective phone communication and time management (an ability to work by the clock!). Specific customer service skills will include at least one year’s verifiable experience in a busy call center environment and - an ability to consistently document work done is essential. The applicant will utilize customer service skills with a focus on technical diagnostics and troubleshooting of remote telecommunication site equipment and ancillary products. This technician requires knowledge of networking, remote control software, at least knowledge of PC hardware and familiarity with working in MS Windows and MS DOS environments. Further training to develop specific platform knowledge of the proprietary software and hardware will be made available – typically in an “on the job” format but knowledge of the T-NETIX CPS platform or Telequip equipment and business model would be a distinct advantage.
Operations Coordinator Valwood Mindy McClard
Job Summary: This position reports jointly to the Call Center Operations and the Field Operations Directors. In this position, you will act as a liaison for the call center and field ops organizations to the payroll department, with tasks including payroll reporting, timekeeping (E-Time), and ensuring all hours are input correctly and on time. Additional Call Center tasks will include, but are not limited to, managing the Call Center Calendar, daily, weekly and monthly report generations and distribution to internal and external parties, supply maintenance, maintenance of the conference room schedule, event planning and coordination as required, and managing and maintaining special projects as needed by Call Center Management. Additional Field Operations duties will include, but are not limited to, reviews of RMA requests, daily, weekly, and monthly report generations, and field personnel mapping using MapPoint. The coordinator must have must have strong organizational skills, communication skills, and the ability to work under pressure and be able to meet deadlines. Requires interdepartmental communication and cooperation with the Payroll Department, and various other departments within T-NETIX. Minimum Qualifications: Strong verbal and written communication skills. Advanced knowledge of MS Office, minimum of 2 years college preferred. Strong organizational skills; and the ability to work in a team environment under pressure.
Sales & Marketing Specialist Chenault Minnie Walker
Job Summary: Sales Opportunity Analysis: Responsible for back-up support in preparation/review of sales pro-formas and implementation budgets for both new and renewing business. Assist in analyzing the profitability of new and existing business. Sales Tracking & Forecasting: Responsible for tracking and updating sales forecast. Develop and maintain databases of all sales transactions. Generate reports that identify the strengths and weaknesses of our sales team’s and their region’s performances. Market Analysis: Assist in reviewing and preparing market and competitive analysis and development of action plans against each competitor. Major Responsibilities: Assist in development and implementation of Sales & Marketing modules and tools. Analyze and report the performance of the sales force and regions using the sales funnel and other tools. Back-up support for preparing/review of proformas and implementation budgets. Conduct market and competitive analysis. Demonstrate and maintain high level of knowledge in the inmate calling and telecommunications industry. Minimum Qualifications: BS in Business, Marketing or similar discipline. Experience in sales forecasting, tracking or planning
Experience in market analysis. Excellent computer skills including database management, spreadsheet development and presentation development.
Dispatch Analyst Valwood Dick Stadler
Job Summary: The Dispatch Analyst will be responsible for receiving, scheduling, coordinating and communicating all planned and unplanned requests for dispatch services. The Analyst will work within a small team environment and be responsible producing reports and analysis on all data relating to the costs associated with all planned and unplanned dispatch related events. The Analyst will work with internal and external company employees to schedule technicians, contractors and installers for preventative maintenance inspections, site audits, site surveys and any additional service work that may be necessary. The Dispatch Analyst will also be responsible for tracking, documenting and coordinating RMAs. Detail audit of contractor invoices will also be the responsibility of the Analyst. The position requires someone with strong verbal and written communication skills, who can proactively identify needs and who possesses the ability to recommend solutions to issues. The position will also require the individual to work on-call as scheduled. Minimum Qualifications: Associates degree or technical college degree preferred, Telephony and software trouble shooting experience, Strong work ethic
RFP Coordinator Valwood Minnie Walker
Job Summary: Responsible for responding to complex Requests for Proposals issued by government agencies. The Coordinator will manage response timeline; write responses, including input from various technical, sales, and financial team members. Also be responsible for working directly with various partners to respond to RFP’s. Ultimately responsible for ensuring that all proposals meet quality standards and schedule requirements. Will utilize boilerplate templates and document styles to produce polished proposals. Minimum Qualifications: Excellent Oral & Written Communication Skills; BA/BS in Marketing, Business or Communications; Experience in government RFP response writing; Strong organizational and planning skills; Project Management Experience; Ability to work well under pressure in a deadline driven department; Expert in MS Word, Proficient in Excel, Project Management and other MS Suite Software.
Customer Support Manager Jerry Duke
2 positions: AL & MI
Job Summary: Manage the day-to-day operations of all site administrators and technical service coordinators. Maintain and execute on customer service support strategies that include the following initiatives: on-going customer retention, site maintenances (both proactive and reactive), product upgrades and replacement as requested, area and departmental cost reductions, build area efficiencies and cross departmental partnership and alignments, site and employee training and development. Maintain a high level of product and platform knowledge, define a customers training needs and planning the training accordingly. Deliver knowledge to product users with various levels of technical understanding. Following up with customers, providing additional information, identifying specific user problems, and forwarding information to QA and Product development. Minimum Qualifications: Excellent communication skills and customer management experience. Ability to set realistic customer expectations and manage the support organization to meet those objectives. Management experience in managing teams of 3 – 20 employees remotely. Strong IT/Network background with technical proficiency and skills in T-NETIX calling platforms. BA/BS degree in business management / communications / computer science or equivalent work experience. Background in telephony highly preferred. Two years experience in delivering training to employees and customers to meet departmental and company objectives.
Accounts Payable Analyst Chenault Dawn Stuecheli
Job Summary: Must have complete knowledge of AP process and general accounting principals. A solid team player assisting entire accounting department is necessary. Work in several data systems to obtain information to code and process vendor invoices correctly. Position requires keen analytical skills and will look for efficiencies to be made within the department. Supply field offices with any accounts payable information needed. Work closely with the department manager to process invoices timely and reduce any late payment charges. Will assist with the month-end accruals.
Minimum Qualifications: Associate degree in accounting or 5 years experience in AP. Knowledge of general accounting principals. Proficient in MS Word and excel. Familiar with Telecom industry and experience with JD Edwards is a plus.
Installation Support Specialist Valwood Charles Breaud
Job Summary: Provides phone support for field installation technicians. Quality control of hardware/software configuration prior to shipping. Work with install team to correctly configure new sites and assist in upgrading sites. Troubleshooting/ticket resolution for sites supported by Install Support. Assist with moves, add or changes to existing platforms. Minimum Qualifications: 1+ year of technical support experience. Must have telephony and at least 1 year of Combridge support experience.
Provisioning Specialist Valwood Mike Stephens
Job Summary: Responsible for determining circuit and capacity needs, and for the order fulfillment of those needs. Analysis of phone bills and supporting data to assure accurate billing from vendors based upon orders. Manipulate large data structures using various database tools. Review and analyze data accuracy and integrity including billing research. Should have good understanding of telephony terminology, frame circuits, PSTN, network / switch architecture and T1’s. Previous experience in ordering Telecom circuits and Telephony problem resolution a plus. Major Responsibilities: Ensure accuracy of monthly vendor billing to T-NETIX, Provisioning & billing analysis, Tracking circuits Minimum Qualifications: Expert in Microsoft Access and Excel skills; VB/VBA programming a plus, dBase / Clipper experience, Strong telephone billing understanding and analytical skills, Understanding of least-cost routing a plus, Must be able to interact effectively with internal and external customers and manage their expectations, Good communication skills, both oral / phone and written.
Client Service Rep - DRS Support NSC Travis Marshall
Job Summary: This position is a client service representative that will troubleshoot remote telecommunication site equipment and ancillary products, with a specific emphasis on T-NETIX’ Digital Recording System equipment. Minimum Qualifications: Technical Skills: The applicant must possess knowledge of networking, remote control software, at least A+ knowledge of PC hardware and familiarity with working in MS Windows, MS DOS and UNIX environments with a good working knowledge of ftp protocols. Excellent, detail-oriented, diagnostic skills are a must. A basic understanding of databases and SQL are a plus. The applicant will be trained in and develop specific knowledge of the proprietary software and hardware utilized. It will be necessary for the candidate to undergo a pre-hire skill assessment test that will help indicate any other areas of appropriate experience such as knowledge of network systems. Service Skills: The applicant must be able to demonstrate effective phone communication and time management. Specific customer service skills required include at least one year’s verifiable experience in a busy call center environment and the candidate will be prepared to assist callers by opening and closing trouble tickets in an industry-standard event ticketing system.
Service Administrator Cyndi Robinson
Part-time: Ramsey Co. MN
Job Summary: Administration of inmate telephone/computer systems for facilities. Must have the ability to work with little or no supervision. Knowledge of DOS applications and ability to run computer-generated reports. Act as a primary contact for the facilities utilizing excellent customer service skills to resolve complaints from inmates/facility. Some travel required. Customer service skills and conflict resolution skills. Excellent verbal and written communication skills. Data entry skills. Ability to identify and correct problem system cards, modems and phone lines.
CSR – Budget Connections NSC Tammie Carpenter
2 Positions
Job Summary: Handle inbound and outbound calls to and from customers requesting assistance with blocks/unblocks. Candidate will also handle direct billing and pre-pay customer concerns. Assisting customers with billing and credit issues with major telecommunication companies and T-NETIX. Minor troubleshooting and trouble ticket assignment to technical support. Candidate must be flexible with shift assignment. Major Responsibilities: Accept inbound customer service calls from inmate families; Assist inmate families with block and unblock issues; Assist inmate families with billing issues and setting up billing accounts; Assist facility staff with inmate family complaints; Make outbound calls to customers to set up in our direct bill/pre-pay; Initiate soft collections on past due accounts; Assign trouble tickets to the technical support staff as needed. Minimum Qualifications: Working knowledge of Windows 9x/NT required; basic computer skills; Working knowledge of Microsoft Office – Excel, Word; Working knowledge of Microsoft Outlook; Working knowledge of DOS applications; Call Center experience in fast paced environment; 1 year telemarketing and/or collections; H.S. Diploma or equivalent; some college preferred; Self starter and self motivator; Able to work independently; Show proven success in working within a team environment.
Please, let us know specifically which position you are interested in.
For All Positions:
Email: opportunities@t-netix.com
Fax: 972-280-0432
*If you are interested in any of these career opportunities please get an Internal Career Opportunity application from Human Resources or on the T-NETIX, Inc. intranet, complete it, and return with your updated resume to Human Resources. For all positions, please forward your application and resume to opportunities@t-netix.com or fax to 972-280-0432.
If you know anyone who meets the Qualifications, please submit their cover letter and resume prior to the first interview, to the above-mentioned contacts for that position. If the person you refer is hired you will receive a $500 referral bonus! Employees will receive $100 when the referral has worked 30 days, then $400 when they have completed their 90 probationary period. Manager level and above not eligible for this bonus.
OUR JOB HOT LINE:
“Internal” Job line for candidates employed with T-NETIX: 888-297-2138.
“External” Job Line for all outside candidates: 800-205-5080
*** Please give the “external” number to all outside candidates only for opportunities.
Attention all T-NETIX, Inc. employees!
Human Resources are continuing our internal job-posting program called “T-NETIX Career Opportunities.” Whenever possible, job openings will be posted at the Dallas offices and TELEQUIP Offices. We also have a job line to call for job openings see number listed below. We do not discriminate on the basis of race, color, religion, national origin, sex, age, or disability. It is our intention that all qualified applicants be given equal opportunity and that the selection decisions be based on job-related factors.
____________________________________________________________________________________
Title Location Manager
Cust. Service Escalations Specialist NSC Tammie Carpenter
Job Summary: Responsible for assisting the Manager – Inbound Support with researching accounts where informal complaints have been filed through the Public Utilities Communications Commissions, etc. Additional requirements and duties are: Suggesting process improvements to management; preparing employee payroll edits and tracking approved time off and absences; working with other departments proactively to manage business effectively; providing excellent customer service that meets or exceeds the customer’s expectations. This position will be the first point of contact for all Sales and Field personnel with escalated customer service issues. Minimum Qualifications: Working knowledge of Windows 9x/NT required; basic computer skills. Working knowledge of Microsoft Office – Excel, Word. Working knowledge of Microsoft Outlook. Working knowledge of DOS applications. Call Center experience in fast paced environment. Must have excellent customer service skills and the ability to handle escalations in a manner that exceeds the customers expectations. H.S. Diploma or equivalent; some college preferred. Self starter and self motivator. Able to work independently. Show proven success in working within a team environment.
CSR – Central Service Admin NSC Carols Martinez
4 Positions
Job Summary: Administration of inmate telephone/computer systems for facilities. Handle inbound and outbound calls to and from facilities requesting assistance with PIN administration and blocks/unblocks. Detail-oriented individual responsible for the transcription of handwritten faxes to text format. Minor troubleshooting and trouble ticket assignment to technical support. Candidate must be flexible with shift assignment. Minimum Qualifications: Working knowledge of Windows 9x/NT and Paradox required; basic computer skills; Working knowledge of Microsoft Office – Excel, Word; Working knowledge of Microsoft Outlook; Working knowledge of DOS applications; Call Center experience in fast paced environment; 2+ years of customer service in a high volume call center; 1+ year of technical support/help desk preferred; Candidate must have excellent customer service and conflict resolution skills; Excellent verbal and written communication skills as well as data entry skills a must; H.S. Diploma or equivalent; some college preferred; Self starter and self motivator; Able to work independently; Show proven success in working within a team environment.
Account Executive GA and MD/VA Matt Anderson
Job Summary: An Account Executive (AE) is responsible for generation of revenue through the sales of T-NETIX products to both our telecommunication partners and correctional facilities within an assigned geographical region. An AE is required to form and maintain relationships with correctional facilities officials as well as identify and solicit business from new accounts. The position must maintain excellent relationships with local RBOC and LD partners and work effectively with all other departments of T-NETIX and other subsidiaries. An Account Executive must develop and report accurate information to Sales and Marketing management. Candidate needs to reside in the State in which the position sells, no relocation available. Minimum Qualification: Minimum two years college or technical degree in Engineering, Computers, Telephony and/or experience in telecommunications sales and sales implementation. Preferred three years outside sales in geographic area, past technical sales, Governmental Sales, State or Federal Documentation, Telecom Systems.
Account Executive Dallas Mary Marvin
Job Summary: Responsible for generation of SECUREvoice and Prepaid revenue through sales of T-NETIX products. Major Responsibilities: Form and maintain relationships with T-NETIX Sales Team, external customers such as DOC’s, County and local facilities. Proficient in all T-NETIX Prepaid and SECUREvoice related products as well as other products offered. Identify and solicit business from new and existing accounts. Maintain excellent relationships with local RBOC and LD partners. Work interchangeably with all other departments of T-NETIX and other subsidiaries and Account Executives. Develop and report accurate information to the VP of Prepaid and SECUREvoice.
Work Trade Shows and Booths. Perform other related duties as assigned. Minimum Qualification: Minimum two years college or technical degree in Engineering, Computers, Telephony or major account selling skill. Preferred three years outside sales in geographic area, past technical sales, Governmental Sales, State or Federal Documentation, Telecom Systems. Working knowledge of MS Windows and related software required, experience with Access preferred. Ability and willingness to travel 75% of the time.
NSC Supervisor NSC Travis Marshall
Job Summary: Responsible for the team management of call center technicians who are responsible for customer reported trouble tickets issues. MUST be able to effectively manage a team of people, meet specific performance goals and ticket resolution within published escalation times, and provide excellent customer service to T-NETIX’ customers. This position serves as an escalation point for the team and therefore must be responsive at all times to customer reported issues. This individual must be an effective leader and motivator and be able to perform with minimal supervision. Major responsibilities: assist Client Service Representatives (CSR’s) to manage calls and HEAT tickets and work closely with CSR’s to ensure that tickets are resolved and customers are informed at all times; assist CSR’s in researching and troubleshooting customer and technical issues; ensure that CSR’s provide customer support that meets or exceeds the customer’s expectations and maintains positive customer relations; aid in creating a team environment and recognize when assistance is needed and escalate trouble tickets to ensure published performance standards and ensure that timely ticket resolution occurs. Minimum Qualifications: Able to mentor and direct CSR’s in a proprietary hardware and software environment in a telecommunications related industry; use Microsoft Office; direct diagnostic tests to determine if the problem is caused by T-NETIX hardware or software or by the telephone company equipment; internal and external customer communication; utilize call center tools such as HEAT and Apropos; monitor CSR’s calls per established guidelines; monitor CSR’s attendance and adherence to established schedule; ensure escalation guidelines are observed and met.
Technical Support Coordinator Dick Stadler
3 positions: MD/DE, W. Palm Beach, FL and MA
Job Summary: Demonstrate knowledge and ability to use computers. Must have basic knowledge of telecommunication. Must be able to troubleshoot computer hardware and software remotely and on site. Ability to train personnel, resolve inmate complaints, provide customer satisfaction, be available 24/7 unless per-approved time off has been granted, willing and able to travel anywhere within the region, and willing to travel to other areas/regions if needed. Minimum Qualifications: 1 year of telephone experience. High School diploma, preferable technical school diploma or degree. Excellent communication skills, customer service experience, and must work well under pressure/time lines.
CSR – CPS Valwood Travis Marshall
Minimum Qualifications: Demonstrate computer literacy, effective phone communication and time management (an ability to work by the clock!). Specific customer service skills will include at least one year’s verifiable experience in a busy call center environment and - an ability to consistently document work done is essential. The applicant will utilize customer service skills with a focus on technical diagnostics and troubleshooting of remote telecommunication site equipment and ancillary products. This technician requires knowledge of networking, remote control software, at least knowledge of PC hardware and familiarity with working in MS Windows and MS DOS environments. Further training to develop specific platform knowledge of the proprietary software and hardware will be made available – typically in an “on the job” format but knowledge of the T-NETIX CPS platform or Telequip equipment and business model would be a distinct advantage.
Operations Coordinator Valwood Mindy McClard
Job Summary: This position reports jointly to the Call Center Operations and the Field Operations Directors. In this position, you will act as a liaison for the call center and field ops organizations to the payroll department, with tasks including payroll reporting, timekeeping (E-Time), and ensuring all hours are input correctly and on time. Additional Call Center tasks will include, but are not limited to, managing the Call Center Calendar, daily, weekly and monthly report generations and distribution to internal and external parties, supply maintenance, maintenance of the conference room schedule, event planning and coordination as required, and managing and maintaining special projects as needed by Call Center Management. Additional Field Operations duties will include, but are not limited to, reviews of RMA requests, daily, weekly, and monthly report generations, and field personnel mapping using MapPoint. The coordinator must have must have strong organizational skills, communication skills, and the ability to work under pressure and be able to meet deadlines. Requires interdepartmental communication and cooperation with the Payroll Department, and various other departments within T-NETIX. Minimum Qualifications: Strong verbal and written communication skills. Advanced knowledge of MS Office, minimum of 2 years college preferred. Strong organizational skills; and the ability to work in a team environment under pressure.
Sales & Marketing Specialist Chenault Minnie Walker
Job Summary: Sales Opportunity Analysis: Responsible for back-up support in preparation/review of sales pro-formas and implementation budgets for both new and renewing business. Assist in analyzing the profitability of new and existing business. Sales Tracking & Forecasting: Responsible for tracking and updating sales forecast. Develop and maintain databases of all sales transactions. Generate reports that identify the strengths and weaknesses of our sales team’s and their region’s performances. Market Analysis: Assist in reviewing and preparing market and competitive analysis and development of action plans against each competitor. Major Responsibilities: Assist in development and implementation of Sales & Marketing modules and tools. Analyze and report the performance of the sales force and regions using the sales funnel and other tools. Back-up support for preparing/review of proformas and implementation budgets. Conduct market and competitive analysis. Demonstrate and maintain high level of knowledge in the inmate calling and telecommunications industry. Minimum Qualifications: BS in Business, Marketing or similar discipline. Experience in sales forecasting, tracking or planning
Experience in market analysis. Excellent computer skills including database management, spreadsheet development and presentation development.
Dispatch Analyst Valwood Dick Stadler
Job Summary: The Dispatch Analyst will be responsible for receiving, scheduling, coordinating and communicating all planned and unplanned requests for dispatch services. The Analyst will work within a small team environment and be responsible producing reports and analysis on all data relating to the costs associated with all planned and unplanned dispatch related events. The Analyst will work with internal and external company employees to schedule technicians, contractors and installers for preventative maintenance inspections, site audits, site surveys and any additional service work that may be necessary. The Dispatch Analyst will also be responsible for tracking, documenting and coordinating RMAs. Detail audit of contractor invoices will also be the responsibility of the Analyst. The position requires someone with strong verbal and written communication skills, who can proactively identify needs and who possesses the ability to recommend solutions to issues. The position will also require the individual to work on-call as scheduled. Minimum Qualifications: Associates degree or technical college degree preferred, Telephony and software trouble shooting experience, Strong work ethic
RFP Coordinator Valwood Minnie Walker
Job Summary: Responsible for responding to complex Requests for Proposals issued by government agencies. The Coordinator will manage response timeline; write responses, including input from various technical, sales, and financial team members. Also be responsible for working directly with various partners to respond to RFP’s. Ultimately responsible for ensuring that all proposals meet quality standards and schedule requirements. Will utilize boilerplate templates and document styles to produce polished proposals. Minimum Qualifications: Excellent Oral & Written Communication Skills; BA/BS in Marketing, Business or Communications; Experience in government RFP response writing; Strong organizational and planning skills; Project Management Experience; Ability to work well under pressure in a deadline driven department; Expert in MS Word, Proficient in Excel, Project Management and other MS Suite Software.
Customer Support Manager Jerry Duke
2 positions: AL & MI
Job Summary: Manage the day-to-day operations of all site administrators and technical service coordinators. Maintain and execute on customer service support strategies that include the following initiatives: on-going customer retention, site maintenances (both proactive and reactive), product upgrades and replacement as requested, area and departmental cost reductions, build area efficiencies and cross departmental partnership and alignments, site and employee training and development. Maintain a high level of product and platform knowledge, define a customers training needs and planning the training accordingly. Deliver knowledge to product users with various levels of technical understanding. Following up with customers, providing additional information, identifying specific user problems, and forwarding information to QA and Product development. Minimum Qualifications: Excellent communication skills and customer management experience. Ability to set realistic customer expectations and manage the support organization to meet those objectives. Management experience in managing teams of 3 – 20 employees remotely. Strong IT/Network background with technical proficiency and skills in T-NETIX calling platforms. BA/BS degree in business management / communications / computer science or equivalent work experience. Background in telephony highly preferred. Two years experience in delivering training to employees and customers to meet departmental and company objectives.
Accounts Payable Analyst Chenault Dawn Stuecheli
Job Summary: Must have complete knowledge of AP process and general accounting principals. A solid team player assisting entire accounting department is necessary. Work in several data systems to obtain information to code and process vendor invoices correctly. Position requires keen analytical skills and will look for efficiencies to be made within the department. Supply field offices with any accounts payable information needed. Work closely with the department manager to process invoices timely and reduce any late payment charges. Will assist with the month-end accruals.
Minimum Qualifications: Associate degree in accounting or 5 years experience in AP. Knowledge of general accounting principals. Proficient in MS Word and excel. Familiar with Telecom industry and experience with JD Edwards is a plus.
Installation Support Specialist Valwood Charles Breaud
Job Summary: Provides phone support for field installation technicians. Quality control of hardware/software configuration prior to shipping. Work with install team to correctly configure new sites and assist in upgrading sites. Troubleshooting/ticket resolution for sites supported by Install Support. Assist with moves, add or changes to existing platforms. Minimum Qualifications: 1+ year of technical support experience. Must have telephony and at least 1 year of Combridge support experience.
Provisioning Specialist Valwood Mike Stephens
Job Summary: Responsible for determining circuit and capacity needs, and for the order fulfillment of those needs. Analysis of phone bills and supporting data to assure accurate billing from vendors based upon orders. Manipulate large data structures using various database tools. Review and analyze data accuracy and integrity including billing research. Should have good understanding of telephony terminology, frame circuits, PSTN, network / switch architecture and T1’s. Previous experience in ordering Telecom circuits and Telephony problem resolution a plus. Major Responsibilities: Ensure accuracy of monthly vendor billing to T-NETIX, Provisioning & billing analysis, Tracking circuits Minimum Qualifications: Expert in Microsoft Access and Excel skills; VB/VBA programming a plus, dBase / Clipper experience, Strong telephone billing understanding and analytical skills, Understanding of least-cost routing a plus, Must be able to interact effectively with internal and external customers and manage their expectations, Good communication skills, both oral / phone and written.
Client Service Rep - DRS Support NSC Travis Marshall
Job Summary: This position is a client service representative that will troubleshoot remote telecommunication site equipment and ancillary products, with a specific emphasis on T-NETIX’ Digital Recording System equipment. Minimum Qualifications: Technical Skills: The applicant must possess knowledge of networking, remote control software, at least A+ knowledge of PC hardware and familiarity with working in MS Windows, MS DOS and UNIX environments with a good working knowledge of ftp protocols. Excellent, detail-oriented, diagnostic skills are a must. A basic understanding of databases and SQL are a plus. The applicant will be trained in and develop specific knowledge of the proprietary software and hardware utilized. It will be necessary for the candidate to undergo a pre-hire skill assessment test that will help indicate any other areas of appropriate experience such as knowledge of network systems. Service Skills: The applicant must be able to demonstrate effective phone communication and time management. Specific customer service skills required include at least one year’s verifiable experience in a busy call center environment and the candidate will be prepared to assist callers by opening and closing trouble tickets in an industry-standard event ticketing system.
Service Administrator Cyndi Robinson
Part-time: Ramsey Co. MN
Job Summary: Administration of inmate telephone/computer systems for facilities. Must have the ability to work with little or no supervision. Knowledge of DOS applications and ability to run computer-generated reports. Act as a primary contact for the facilities utilizing excellent customer service skills to resolve complaints from inmates/facility. Some travel required. Customer service skills and conflict resolution skills. Excellent verbal and written communication skills. Data entry skills. Ability to identify and correct problem system cards, modems and phone lines.
CSR – Budget Connections NSC Tammie Carpenter
2 Positions
Job Summary: Handle inbound and outbound calls to and from customers requesting assistance with blocks/unblocks. Candidate will also handle direct billing and pre-pay customer concerns. Assisting customers with billing and credit issues with major telecommunication companies and T-NETIX. Minor troubleshooting and trouble ticket assignment to technical support. Candidate must be flexible with shift assignment. Major Responsibilities: Accept inbound customer service calls from inmate families; Assist inmate families with block and unblock issues; Assist inmate families with billing issues and setting up billing accounts; Assist facility staff with inmate family complaints; Make outbound calls to customers to set up in our direct bill/pre-pay; Initiate soft collections on past due accounts; Assign trouble tickets to the technical support staff as needed. Minimum Qualifications: Working knowledge of Windows 9x/NT required; basic computer skills; Working knowledge of Microsoft Office – Excel, Word; Working knowledge of Microsoft Outlook; Working knowledge of DOS applications; Call Center experience in fast paced environment; 1 year telemarketing and/or collections; H.S. Diploma or equivalent; some college preferred; Self starter and self motivator; Able to work independently; Show proven success in working within a team environment.
Please, let us know specifically which position you are interested in.
For All Positions:
Email: opportunities@t-netix.com
Fax: 972-280-0432
*If you are interested in any of these career opportunities please get an Internal Career Opportunity application from Human Resources or on the T-NETIX, Inc. intranet, complete it, and return with your updated resume to Human Resources. For all positions, please forward your application and resume to opportunities@t-netix.com or fax to 972-280-0432.
If you know anyone who meets the Qualifications, please submit their cover letter and resume prior to the first interview, to the above-mentioned contacts for that position. If the person you refer is hired you will receive a $500 referral bonus! Employees will receive $100 when the referral has worked 30 days, then $400 when they have completed their 90 probationary period. Manager level and above not eligible for this bonus.
OUR JOB HOT LINE:
“Internal” Job line for candidates employed with T-NETIX: 888-297-2138.
“External” Job Line for all outside candidates: 800-205-5080
*** Please give the “external” number to all outside candidates only for opportunities.