Held off long enough!

[2 De River]

I have held off long enough! In January 2013, I purchased a new 2012 Glasstream 17 ft Flats Flite boat with a 90 Hp Merc Optimax from Crews Marine in Perry Fl. I had a problem with porposing and was told by Glasstream was the way the dealer had installed the motor.

I took the boat back to the dealer and told them what Glasstream had said, they drove the boat and agreed that the porposing problem was bad and tried lowering the motor as suggested, still no change, they suggested transom wedges & I reminded them this was a NEW BOAT & that I was against them putting aftermarket wedges on the boat. I suggested they contact Glasstream & have them pick up the boat and deal with the problem. Instead they put the wedges on against my wishes & called Glasstream & said they fixed the problem, but now the boat still has a bounce & pulls dangerously bad to the right if you don't hold on tight to the wheel I called them and they said they would send me a torque wedge to bolt on the motor. I have been told that trim tabs would solve both problems & even suggested to Crews Marine that I was ok with them instead of the transom wedges & torque wedge . They said they would not do anything else to the boat. What happened to customer loyality?

Since they called Glasstream & told them that they fixed the boat Glasstream will not return my calls or honor the 10 yr warranty which Crews Marine never gave me a copy of @ time of purchase.

The owners of Crews Marine has a friend on this site & I have the upmost respect for him I would like to remind him of a statement he made to me @ a gathering " I don't have a dog in this fight" so I am asking him to keep his dog on the chain.

Just a warning to fellow Scream & Fly members, be aware Glasstream Boats & this dealer!

[WaterBoy]

Hate to hear that Jimmy!

[onerew1]

Dang Jimmy, you still fightin' this?
REW

[hometown45]

Lawyer up the internet is not gonna help you in this dispute.

[hydrochicken]

You are right Jimmy I have no dog in the fight but with that said I have been around that shop for the last 20years and I have seen Roy and David Crews bend over backwards for people time and time again as a matter of fact I would challenge you to find anyone else that would say otherwise now on your boat yes it porpoises at low speed but after the wedges were installed it stopped it and handled great in my opinion but yes it has a slight pull at low speed still as you are forcing the water around the foot at that speed sorryyou are so unhappy with it but please dont try and slander the company name because it has always been a good place and will continue to be good luck with whatever you decide to do with it sorry it has come to this

[WILDMAN]

Glasstream Boats have sucked since the 1980's!

[2 De River]

HYDRO by you own admission you know there is still a problem with the boat if they are as great as you are implying why didn't they do what Glasstream suggested and when that didn't work help me get Glasstream to look at the boat and do what needed to be done to correct the problem instead of jury rigging it with transom wedges causing another problem then wanting to jury rig it again by drilling holes in the lower unit and adding more aftermarket B/S. If Crews Marine wants to come pick up the boat and get the boat to operate correctly & safely I don't have a problem with that, if they can't get it done without adding a bunch of B/S, all I ask is that they get with Glasstream and get them to pick up the boat & fix it correctly before someone gets hurt or killed. I'm trying not to make a bunch of lawyers rich. All I am asking for Crews Marine to do is not rig up the boat & go to bat with Glasstream for me like a reputable dealer should. They didn't have any problem depositing that envelope full of cash that I paid them with so I shouldn't have any problem getting the boat to operate safely! The offer is on the table please pass it along!

[2 De River]

Dang Jimmy, you still fightin' this?
REW
Yep sorry to say I am! This could all be avoided if the dealer would stand behind the customer!

[merctech5591]

I work for a dealer that sells 5 different boat brands, dealing with warranty is sometimes frustrating and at times and down right pain In The @ss.. We get calls all the time from people that did not buy a boat from us but have a warranty issue.. I would recommend if your selling dealer does not want to go to bat for you the find another glassstream dealer and see if you get anywhere that way. I would say 50% of the time we can usually get results as long as there is legit warranty issue.. I hope this helps and hate to see this kind of issue.. Remember your selling dealer can only repair a boat as the factory Instructs them to.. I would not hold that against them if that what they were told to do..

[hydrochicken]

Thats one that understands thank you merctech sorry Jimmy that you feel this way

[gregpro50]

Is this a problem that can even be fixed?

Frankly it sounds like a design problem to me.

[2 De River]

Is this a problem that can even be fixed?
Thanks Gregpro! That's the point I am trying to get across, I gave Crews Marine a copy of the e-mail that Glasstream sent stating the engine was too high IF Crews Marine had turned it over to Glasstream after they lowered the motor as suggested by Glasstream instead of jury rigging it & claiming it was fixed, it would be Glasstream's responsibility to make it right. Now since Crews Marine contacted Glasstream that it was fixed Glasstream don't want to do anything? It now has a a steering problem due to the jury rigging, as well as still has a bounce @ low speed. I hate this has happened, but if Crews Marine had backed me up on this issue they would not be a part of this discussion! The offer still stands if they want to pick it up or get Glasstream to pick it up & get it to perform properly it would be greatly appreciated, I don't care who does it I just want a safe boat that operates as it should! I feel Crews Marine betraded me as a customer for not standing behind me!

[hydrochicken]

Well I didnt have a dog in the fight but with that said Roy Crews the owner of Crews Marine in Perry FLORIDA is my best friend and one of the most stand up guys I know he started his business in 1989 selling boats after he had spent most of his adult life building boats and then running shop at sportcraft boats he left there after higher ups tried to make him build thinner and basically cheaply built boats that wouldn't hold up as they found out after he left so my reasoning is this after 25 years of being in business and doing what you are saying toward the customer you should have no problem finding other people to side with you sorry but the dog gets a little riled when his friends are accused of wrongdoing they cant make the manufacturer do anything else for you and further more didnt you contact them looking for that particular boat I mean it aint like you came on the lot and they pushed you into it also when you came to pick it up didnt you also turn down a test run instead saying you just wanted to go back home sorry Jimmy you are an acquaintance they are 20year friends that I've never seen anything wrong out of towards customers or anyone else for that matter wish this didnt have to be like this

[PARKER RABE]

Glasstream Boats have sucked since the 1980's!
they really have.....jimmy why didnt u just come by a pursuit , scout , or grady from me...u woud have no problems...:)

[Turborr]

A new boat should not have to get band aids put on it. I am wondering if the design of the hull is faulty or if it was layed up wrong. I wonder if the attitude of the dealer will change if someone gets thrown out of the boat and he is facing a multi million dollar lawsuit.

[bulleteer]

Well I didnt have a dog in the fight but with that said Roy Crews the owner of Crews Marine in Perry FLORIDA is my best friend and one of the most stand up guys I know he started his business in 1989 selling boats after he had spent most of his adult life building boats and then running shop at sportcraft boats he left there after higher ups tried to make him build thinner and basically cheaply built boats that wouldn't hold up as they found out after he left so my reasoning is this after 25 years of being in business and doing what you are saying toward the customer you should have no problem finding other people to side with you sorry but the dog gets a little riled when his friends are accused of wrongdoing they cant make the manufacturer do anything else for you and further more didnt you contact them looking for that particular boat I mean it aint like you came on the lot and they pushed you into it also when you came to pick it up didnt you also turn down a test run instead saying you just wanted to go back home sorry Jimmy you are an acquaintance they are 20year friends that I've never seen anything wrong out of towards customers or anyone else for that matter wish this didnt have to be like this
Dog in the hunt, friendship or not, hes not asking for a new boat or money, he just wants his boat fixed. If crews marine did something more than what glasstream said, then tells them its fixed when its really not, thats lying to glasstream and the customer. Whats so wrong with crews calling glasstream on the customers behalf and saying we lowered the motor per your(glasstreams) recommendation ,while it helped it didnt fix the problem so we did this and this and now the boat does this. What can we do next to solve the problem. Thats what good customer service is, not writing the customer off if they didnt or cant fix it themselves.

Just my.$.002 worth.

Gary

[hydrochicken]

You assume they did this why ???
Dog in the hunt, friendship or not, hes not asking for a new boat or money, he just wants his boat fixed. If crews marine did something more than what glasstream said, then tells them its fixed when its really not, thats lying to glasstream and the customer. Whats so wrong with crews calling glasstream on the customers behalf and saying we lowered the motor per your(glasstreams) recommendation ,while it helped it didnt fix the problem so we did this and this and now the boat does this. What can we do next to solve the problem. Thats what good customer service is, not writing the customer off if they didnt or cant fix it themselves.

Just my.$.002 worth.

Gary

[Mr. Action]

The boats a problem n if dealer can't/ won't fix it builder needs to. glasstreams suck I've seen 2 of the larger 1s sink in front of me due to the so called self bailing cockpit.all they did was spend a little $ to paint n make the boats look more like concepts hoping the idiots who know nothing about boats buy them because there fancy paint job n bezels on gauges (yep that makes a quality product)

if u seen your friend/s bend over n help people y won't they help him u dare him to find another unhappy customer y? He is a customer n is unhappy y bring others into this,seems to me the dealer don't care about the $hit products there selling n that $/profit was spent so now it's F U we don't care. And that's not a respectable business

so it got wedges that means what he needs to operate the boat trimmed all the way down to not propose what a joke oh ya it's a glass stream

[bulleteer]

I give the guy the benefit of doybt that hes telling the truth. I havent heard u say anything but how theyve been your friend for 20 yrs and how great they are. You expect me to believe what u say but not this other guy??? What makes ur word better than his????

[hydrochicken]

Didnt say he was lying he is very unhappy with his boat that I know but I have operated his boat personally at his request to go look at it while it was here I just wish there was a solution to the problem everyone just assumes the dealer has done nothing at all there is no way to put electric trim tabs on the boat look them up you will see I wish he had taken a test run when he bought it but decided to go home instead and then after the wedges were installed he just assumes everything was done per crews idea still no test run just angry and leave then no word on it its hard to please everyone is all I can say

I love the internet

[bulleteer]

No one is saying the dealer didnt do anything. He stated the dealer lowered the motor and put wedges on it. So what if he didnt test it out. Say he did and didnt like the way it handles. Are u saying the dealer mite have done more to solve the problem just to get the sale, but now the sale is complete they are washing their hands of it since the cant fix it. The builder needs to be involved now. Is it true the dealer told the builder they fixed the problem??? Not enuff straight answers from u if u know so much about the problem and the dealer.

Bedtime for me

Gary

[PARKER RABE]

no one around here would even take them as a dealer , the guy came in here and i laughed at him , the local motor cycle shop sells them on gandy blvd, they got the scatterd all over there parking lot ...lol

[RNM018]

I don't understand , how a manufacture can build a boat that has such an issue , that a dealer would have to rig it all jerried up , just to get it to almost run right . Is this a problem , with all this model boats , or is it just this one ? If it's the case of just this boat , it should be replaced by the manufacture at no cost the the buyer , or the dealer . As a Dealer for the brand , the seller should know if this is the case or not . So why can't this be resolved ?

At Some Point , It Is Up To The Dealer To Confront The Manufacture , If This Is A Bad Boat !!!

Rich Martin 018

[PARKER RABE]

bet its got a hook in the bottom

[Quinten]

Jiminy Christmas! We are not talking about some high performance situation here. That boat should be able to ride at almost any speed with any (rated) load without it behaving strangely. Why would the dealer claim it was fixed if it was not? That part disturbs me. Either it will run right as rigged or it won't. If it won't, the dealer and Glasstream should be all over this getting the customers boat right. Why is the customer the one in between Glasstream and the dealer any way? Isn't that what dealers and manufacturers handle to bring a boat to market? I must be missing something. What has the customer done wrong or been dishonest about?

[tunnelfun]

Without setup details it's all sour grapes.But transom wedges or trim tabs just to be usable?Always test drive!

[Quinten]

I don't know any of these people, but honestly, set up? It may as well be any small flats boat with rated power. Bolt the motor on the transom and go.

[delawarerick]

I posted on another thread why not the lemon law this will force the dealer/manufacturer to correct the problem or replace or refund. I used it for a ford taurus many years ago and ford sent someone to the dealer if the fix was not right they were gonna give us another car. They did wind up fixing it but everything was new.

[2 De River]

I posted on another thread why not the lemon law this will force the dealer/manufacturer to correct the problem or replace or refund. I used it for a ford taurus many years ago and ford sent someone to the dealer if the fix was not right they were gonna give us another car. They did wind up fixing it but everything was new.

I am trying to get the boat repaired with the least amount of expense to anyone, I would rather not have to make the lawyers a bunch of money when it could be handled simply by the dealer taking care of the customer. As far as the test drive when I purchased the boat it was 30 degrees & the dealer expressed that the boat performed great. When I picked it up after the jerri rig installation I was disgusted that the dealer had jerri rigged the boat and called Glasstream that I decided since I was out of state, in the dealers hometown it might be better not to get in a confrontation. I feel confiident in saying that anyone on this site that personally knows me will agree that I don't rip people off! All I
am asking for is the customer loyality that reputable dealers extend to their customers. I am from out of state and they want to brush me off, after I came to do business & paid with CASH

[2 De River]

A new boat should not have to get band aids put on it. I am wondering if the design of the hull is faulty or if it was layed up wrong. I wonder if the attitude of the dealer will change if someone gets thrown out of the boat and he is facing a multi million dollar lawsuit.

I am hoping this doesn't happen, the boat is available for inspection & test drive by anyone that doubts what I am saying! I have nothing to hide!

[Mr. Demeanor]

Call Ken Reeves at PropGods out of Sarasota. He has worked on straightening out another friends Glasstream that hops like an Easter Bunny and I know some other Glasstream owners have worked with him. He may be bale to help you at least get the boat running better so you can enjoy it.

[strongback]

Glass Stream is located at 1143 E. 15th St., Panama City, Florida. If I were disgusted with the dealer like you have said you are, I would be going to the plant at the above mentioned address if you do not want to handle it with a attorney. It sounds like you have gotten some help form the dealer and they cant fix a $heeet box hull design. Sorry but there is not much else they can do and if they do anything else it will be out of the goodness of there hearts because the manufacturer is NOT going to pay them for the claim... Not sure why this phone call thing matters with the whole ''dealer called'' and said it was fixed..... That does not matter a bit.... They have a sales rep that might help you if you use your energy to attack the manufacturer and scream loud enough. Stay focused on getting the problem fixed, keep moving forward... If the dealer has done all they can do and you are not happy with them, move on! If the sales rep will not come to you, GO to them at the plant be receptive to there help, be nice convince them to help you if you have to. Don't be rude, you will not get anywhere... Try to charm your way through the process. Read the book how to win friends and influence people!!LMAO!!

You might want to try to identify the problem yourself before hand. Get out your straight edge and a level look at the surface of the bottom of the hull. If you can identify the problem yourself then you stand a better chance at dealing with the folks at the factory. IF it was me in your shoes I would start with some measurements on the motor. Check to see if its mounted square on your transom.... Trust me it happens! They get mounted a few degrees off time after time. Remember if its a 1/4'' off at a hole then at the skeg its off by a mile..... Anyway good luck to you and that boat!

[gregpro50]

I am trying to get the boat repaired with the least amount of expense to anyone

If you were the dealer what would you do to fix the boat?

It sounds like the dealer is scratching his head.

[strongback]

HYDRO by you own admission you know there is still a problem with the boat if they are as great as you are implying why didn't they do what Glasstream suggested and when that didn't work help me get Glasstream to look at the boat and do what needed to be done to correct the problem instead of jury rigging it with transom wedges causing another problem then wanting to jury rig it again by drilling holes in the lower unit and adding more aftermarket B/S. If Crews Marine wants to come pick up the boat and get the boat to operate correctly & safely I don't have a problem with that, if they can't get it done without adding a bunch of B/S, all I ask is that they get with Glasstream and get them to pick up the boat & fix it correctly before someone gets hurt or killed. I'm trying not to make a bunch of lawyers rich. All I am asking for Crews Marine to do is not rig up the boat & go to bat with Glasstream for me like a reputable dealer should. They didn't have any problem depositing that envelope full of cash that I paid them with so I shouldn't have any problem getting the boat to operate safely! The offer is on the table please pass it along!After reading this post again I have to ask you exactly what are you considering jerry rigged? Drilling holes in the lower unit? Are you talking about a added torque tab to the skeg? In my opinion they make these parts to compensate for torque steering and there is a reason for there existance. Don't be scared to try a few different things and work with people to get them to help you. Do you have regular cable steering? If you burry the motor in a trimmed down setting and run the boat, it is going to feel a little odd. Its like flying an airplane with the landing gear down at speed. If you add positive trim and play with the speed a lil does it become more or less of a problem? Have you tried a different prop? 4 blade instead of 3 or vice versa? Have you adjusted the factory torque tab? It is under the cavitation plate.... It can be adjusted to also compensate for crab walking/pulling. I have had to do all of these things and way more with several boats to get them right, NEW BOATS. I leased the service side of a big marina for several years and have experience in working with the factory/dealership to make something work correctly. You would be surprised what lengths a dealer will go to. You may call it Jerry rigged but it may just be the correct fix for the problem, at least the dealership was trying something. The dealership that was my roomey at the marina was a Proline, Donzi, Key west dealer... All top notch boats right?? Nope! The worst case was the Z Donzi hulls.... AIR void city.. When a step hull starts loosing 1/2x12'' chunks of step it aint pretty. Don't get me started on the rigging...... But the Key west was the best of all the bunch....Just sayin! Let us know if you need any help we can try to move you forward!

[2 De River]

Glass Stream is located at 1143 E. 15th St., Panama City, Florida. If I were disgusted with the dealer like you have said you are, I would be going to the plant at the above mentioned address if you do not want to handle it with a attorney. It sounds like you have gotten some help form the dealer and they cant fix a $heeet box hull design. Sorry but there is not much else they can do and if they do anything else it will be out of the goodness of there hearts because the manufacturer is NOT going to pay them for the claim... Not sure why this phone call thing matters with the whole ''dealer called'' and said it was fixed..... That does not matter a bit.... They have a sales rep that might help you if you use your energy to attack the manufacturer and scream loud enough. Stay focused on getting the problem fixed, keep moving forward... If the dealer has done all they can do and you are not happy with them, move on! If the sales rep will not come to you, GO to them at the plant be receptive to there help, be nice convince them to help you if you have to. Don't be rude, you will not get anywhere... Try to charm your way through the process. Read the book how to win friends and influence people!!LMAO!!

You might want to try to identify the problem yourself before hand. Get out your straight edge and a level look at the surface of the bottom of the hull. If you can identify the problem yourself then you stand a better chance at dealing with the folks at the factory. IF it was me in your shoes I would start with some measurements on the motor. Check to see if its mounted square on your transom.... Trust me it happens! They get mounted a few degrees off time after time. Remember if its a 1/4'' off at a hole then at the skeg its off by a mile..... Anyway good luck to you and that boat!

I am aware of Glasstream's location & trying to get them to do anything is impossible especially since the dealer said it was repaired. Glasstream won't return phone calls or e-mails about this problem, their customer service is non existant.

[strongback]

Oh I see. I was not trying to point out the obvious about the plant address in a negative way. Sorry if it sounded that way. Any chance you can send certified mail to the manufacturer and address the concerns you have? I worked hand in hand with 3 very large boat manufacturers for about 8 years at Holmes Beach Marina and I am having a hard time understanding that the dealer called and said its fixed so the manufacturer and now the manufacturer is calling it quits on a 10 year warranty..... Makes no since to me at all.... Why don't you call them or wright them and say you have a different problem just to get some form of assistance? That's what I would do. If its time to throw your hands in the air then take mr demenors advice and take it to prop gods in Sarasota. They are great people. Just tryin to help ya out!

[2 De River]

Oh I see. I was not trying to point out the obvious about the plant address in a negative way. Sorry if it sounded that way. Any chance you can send certified mail to the manufacturer and address the concerns you have? I worked hand in hand with 3 very large boat manufacturers for about 8 years at Holmes Beach Marina and I am having a hard time understanding that the dealer called and said its fixed so the manufacturer and now the manufacturer is calling it quits on a 10 year warranty..... Makes no since to me at all.... Why don't you call them or wright them and say you have a different problem just to get some form of assistance? That's what I would do. If its time to throw your hands in the air then take mr demenors advice and take it to prop gods in Sarasota. They are great people. Just tryin to help ya out!

I've already had letters sent to both the dealer & they offered to buy it back with me taking a $3500 loss & Glasstream has never responded! As far as the prop I have had Billy Eaves in Soddy Daisey Tn. try to help with the prop. Billy is a prop builder formally with Performance Propeller. The problem is with the boat I guess someone is gonna have to get injured or killed before they decide to do anything? It was pointed out in a previous post that Mr. Crews has many years experience in building boats & running a boat manufacturing facility, if he is so experienced why does he jerri rig this boat? Why isn't he still building boats?

[Euroski]

Call a lawyer yet? Defective product!

[1morefish]

I'm new here but I'm just curious who rigged this boat the factory or the dealer. It sounds like a rigging problem to me.

[2 De River]

I'm new here but I'm just curious who rigged this boat the factory or the dealer. It sounds like a rigging problem to me.

I was rigged by Crews Marine U.S.Hwy 19 South, Perry Fl.

[Tom Foley]

What is the rigging problem with the boat ? Just curious as I know my 18 Renegade flats boat with a 2.0 150 (Heavy ) needs trim tabs to cruise slow without porpoising . Without trim tabs and a ton of negative trim ( no trim stop bolt ) it will porpoise bad at slow planing speeds . Hope all works out OK .

[motorheadbishop]

What is the rigging problem with the boat ? Just curious as I know my 18 Renegade flats boat with a 2.0 150 (Heavy ) needs trim tabs to cruise slow without porpoising . Without trim tabs and a ton of negative trim ( no trim stop bolt ) it will porpoise bad at slow planing speeds . Hope all works out OK .

We had the same problem with the 13' whaler with the 2.0ltr 135 on it... Lmao!

[2 De River]

The way it's designed there is nowhere to mount trim tabs. It would be great if the dealer would help out by getting the manufacterer to fix it but they haven't done anything! So much for customer loyality & care!

[2 De River]

We had the same problem with the 13' whaler with the 2.0ltr 135 on it... Lmao!
I was thinking about hanging a 150 on it! A 2-4 150 is lighter than the 90 Optimax! Lol

[2 De River]

Update! Looks like we will be going to court! Lawyers are looking & all paper work looks like Federal Lemon Law Violations! Too bad it has to come to this!

[fastdonzi.]

Good for you, Now you can watch the Dealer & Builder point fingers at each other...When they should have collaborated to help you out.

[KeninSC]

Wishing you Good Luck Jimmy