Mike Nass
09-19-2012, 07:15 PM
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<o:p>I am at my wit's end with McMaster-Carr, i needed some Edge grip and some bungee supplies, which I found through McMaster-Carr... I placed the order on-line a month and a half ago, got an e-mail confirmation and outline of the order, waited a month and got nothing, Sept 6th, followed up with them and they said they did not have it in their system... So, ok, no problem, i assume i screwed up and place order again, give visa info, and again, get a order confirmation and a thank you for your order... then nothing shows up, so i follow up with them... they say... "Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers. This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future orders." Ok, no problem i say, send it to my us post office box which is just across the border... they say no, we will not sell anything if they think it might end up in Canada??? What! are you kidding me! Now that they know i could bring some bungee's and edge seal back into Canada, they will not sell me anything... Go do a search on "McMaster-Carr Canada" quite entertaining! Holly cow, what a ridiculous policy! Spoke to their sale manager and asked how I can but these parts through another avenue, he could not come up with any solutions... Just a “yep it sucks to be you" kind of attitude! I spent all day trying to find the parts through local or Canadian vendors... no luck!
There, I feel a bit better now... but what a waste of time! UG!
Any ideas? if so, e-mail me direct at [email protected]
cheers,
Mike
</o:p>
<o:p>I am at my wit's end with McMaster-Carr, i needed some Edge grip and some bungee supplies, which I found through McMaster-Carr... I placed the order on-line a month and a half ago, got an e-mail confirmation and outline of the order, waited a month and got nothing, Sept 6th, followed up with them and they said they did not have it in their system... So, ok, no problem, i assume i screwed up and place order again, give visa info, and again, get a order confirmation and a thank you for your order... then nothing shows up, so i follow up with them... they say... "Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers. This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future orders." Ok, no problem i say, send it to my us post office box which is just across the border... they say no, we will not sell anything if they think it might end up in Canada??? What! are you kidding me! Now that they know i could bring some bungee's and edge seal back into Canada, they will not sell me anything... Go do a search on "McMaster-Carr Canada" quite entertaining! Holly cow, what a ridiculous policy! Spoke to their sale manager and asked how I can but these parts through another avenue, he could not come up with any solutions... Just a “yep it sucks to be you" kind of attitude! I spent all day trying to find the parts through local or Canadian vendors... no luck!
There, I feel a bit better now... but what a waste of time! UG!
Any ideas? if so, e-mail me direct at [email protected]
cheers,
Mike
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