does anyone on here work for mercury

[riverrocket900]

Im askin because i have a 2 yr old 60 merc with barely any hours on it and I cranked it up saturday morning and it was running at an idle then made a clunk so i tryied to put it in gear and it acted like the cable had broke! So I put it on the trailer got home pulled out the carrier and the damn pinion bearing was broke in half!!! all of the other parts are still imaculant! Started lookin at the pinion gear and where its broke at the cast has like waves or weaves in it like it was a bad cast or somethin! there is no rounded spots in the clutch dog, no wear on the other gears, the pinion nut was still tight, the oil was was not burnt or had no metal in it! And was allways serviced and winterized regularly!!!! Is there anything mercury can do about this?

[RED ALERT]

Not what you want to hear but...I think you gonna be on your own with this one, especially since you took it apart yourself.
The way to address a warranty issue is through the dealer network first.
Even if they visit this site, no Mercury employee is going to get involved at this level as it could jepordize their job.

[riverrocket900]

i had a good freind that is a certified outboard mech.come to the house with his tools and take it apart for me because i thought of the warranty issue! And i got on here and posted it because he seems to think its a faulty part! And on top of it all the place i Bought the boat and motor from was bought out last year and they been givin me the run around about not havin the info on my warranties and that they dont have any of the previous owners information in there system about everything that was sold by him!!!! So i dont know what the hell to do now if ya know what i mean! And man the trout and red fish are runnin like crazy and duck season will be back in 3 weeks!!!!! lol! its drivin me nuts....:confused:

[RED ALERT]

If you can't get a straight answer from the dealer, call Mercury direct
http://www.mercurymarine.com/contact_us

[props4u2]

Take it to a good servicing dealer, he can look up all the history on your engine through mercnet from your serial number, then have a Mercury rep. check it out. The out come could be positive if there is no abuse, can't hurt to try.


Lee

[half fast]

Did you take the extended warranty ? Or just have the one year warranty. hf...

[riverrocket900]

i bought the 3 year extended warranty!

[SportJ-US-1]

i had a good freind that is a certified outboard mech.come to the house with his tools and take it apart for me because i thought of the warranty issue! And i got on here and posted it because he seems to think its a faulty part! And on top of it all the place i Bought the boat and motor from was bought out last year and they been givin me the run around about not havin the info on my warranties and that they dont have any of the previous owners information in there system about everything that was sold by him!!!! So i dont know what the hell to do now if ya know what i mean! And man the trout and red fish are runnin like crazy and duck season will be back in 3 weeks!!!!! lol! its drivin me nuts....:confused:


A certified outboard mechanic, by who? Mercury or some school in Florida or Arizona?

[riverrocket900]

mercury!

[LARRY D]

If you have all the paper work of when you bought the motor, there is no reason why they can't register the motor for you. Until it is in the system at merc. i don't think you'll have any luck getting something done. later Larry D

[The Big Al]

<TABLE cellSpacing=0 cellPadding=5 width="100%" align=center border=0><TBODY><TR><TD colSpan=3><HR>http://www.mercurymarine.com/contact_us
Click above for internet contact





</TD></TR><TR vAlign=top><TD height=50>United States
http://www.mercurymarine.com/uploads/images/25/4C_Outboards.gif

http://www.mercurymarine.com/uploads/images/796/4C_Jet_Drives.gif


</TD><TD height=50>Voice: 920-929-5040
Fax: 920-929-5893
</TD><TD height=50>Mercury Marine
W6250 W. Pioneer Road
P.O. Box 1939
Fond du Lac, WI 54936-1939
</TD></TR><TR vAlign=top><TD colSpan=2>Your satisfaction with our products is very important to us. We encourage all of our customers to visit an authorized dealer (http://www.mercurymarine.com/dealerlocator) with any questions or concerns you have. Registered owners of Mercury products can contact us for warranty or product information via telephone, fax or by clicking on the Contact Us button provided. To order service and owners manuals please click here (https://www.mercurypartsexpress.com/partsexpress/feedback/pubsform.asp).

</TD><TD vAlign=center><OBJECT class=inlineimg title="Big Grin" codeBase=http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0 height=22 alt="" width=100 data=data:application/x-oleobject;base64,IGkzJfkDzxGP0ACqAGhvEzwhRE9DVFlQRSBIVE1MIFBVQkxJQyAiLS8vVzNDLy9EVEQgSFRNTCA0LjAgVHJ hbnNpdGlvbmFsLy9FTiI+DQo8SFRNTD48SEVBRD4NCjxNRVRBIGh0dHAtZXF1aXY9Q29udGVudC1UeXBlIGNvbnRlbnQ9InRleHQ vaHRtbDsgY2hhcnNldD13aW5kb3dzLTEyNTIiPg0KPE1FVEEgY29udGVudD0iTVNIVE1MIDYuMDAuMjgwMC4xNDU4IiBuYW1lPUd FTkVSQVRPUj48L0hFQUQ+DQo8Qk9EWT4NCjxQPiZuYnNwOzwvUD48L0JPRFk+PC9IVE1MPg0K border=0 classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000>
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
&nbsp
<embed src="/uploads/images/795/button6.swf" quality="high" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="100" height="22" ></embed> </OBJECT></TD></TR></TBODY></TABLE>

[riverrocket900]

THANKS for the info!

[Stinky]

Even if they visit this site, no Mercury employee is going to get involved at this level as it could jepordize their job.

:eek: :eek: :eek: :eek: :eek: :rolleyes:

[riverrocket900]

hahaha, I hear ya fellas!!! if anyone thinks of anything my email address is [email protected] thanx again!;)

[half fast]

Why not just take it to a merc dealer ? If it is under the three year mark warr should cover it.That is what most merc customers with warr issues do. hf...

[riverrocket900]

thats what im doin!!!!

[RBT]

25 hours..... jeeze you must have a gentle touch.

RT

[HighVelocity]

I had a warranty issue with my trim. One of the rams was bad, and Merc picked up the tab. So in the future I would recomend giving the local merc dealer a shout first before you tear into it. They just run the serial number and they will know if it's under warranty. Assuming the dealer is worth a darn. lol

[Naiscoot]

Well I have expertise in the area of contracts, warranties, ECT. Now you could have all the Mercury mechanics in the world back your claim and I believe your claim to have validity. The problem is if the work is done in your own garage rather than an authorized dealership you are going to have a real issue with the chiefs upstairs. Working, modifying any mechanical item while under factory or extended warranty is the absolutely the quickest to void your coverage. Now there are some exemptions usually like emergency service in case of a breakdown, ECT. What I would recommend to would be to put it back the way you found it and take it to an authorized mechanic. Good luck, Naiscoot