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  1. #1
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    Simon motorsports review

    Building a modified 3 liter Merc for my 25CC Fountain. Started out as an '03 EFI, and has ended up much like an X motor. Borrowed the ECU off my 300x stoker motor for initial testing, runs at least as good as expected. Simons did the stroker ECU for me a couple years back. Sent the stock EFI ECU to Simons in the meantime for a reflash. They call me when it was recieved. I can only talk to the secretary, No Eric, not the person doing the programming. They must be really busy these days. I understand that. I can only hope she gets all the particulars of what I want done. Anyway, get the ECU back late last week, $675.00 later, installed it yesterday... the motor won't start. No spark from what was a perfectly good stock ECM. A little disappointed. Can't get a call in till next week. I'l let you all know what the follow up is. I'm sure they will hook me up. Thanks.

  2. #2
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    Todd D. seems to have a direct line to him. You might want to seek his help if the problem dosen't get resolved next week. Todd is a great guy and always helpful.

    Joe

  3. #3
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    Quote Originally Posted by JPEROG View Post
    Todd D. seems to have a direct line to him. You might want to seek his help if the problem dosen't get resolved next week. Todd is a great guy and always helpful.

    Joe
    Simons secretary said, send it back and we'll check it out. Hopefully we won't need the big guns. I'll let you know. Thanks Joe for the reply.

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  5. #4
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    They don't understand sometimes. I know that they are busy but when you are spending a chunk of change you kinda want to speak to someone that is fully knowledgeable on the products. I have 2 ecu's to send, but I could never speak to the actual guy who is doing the work. So I am standing by hoping for that day....

  6. #5
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    Quote Originally Posted by Turborr View Post
    They don't understand sometimes. I know that they are busy but when you are spending a chunk of change you kinda want to speak to someone that is fully knowledgeable on the products. I have 2 ecu's to send, but I could never speak to the actual guy who is doing the work. So I am standing by hoping for that day....
    Maybe a comprehensive checklist on a form that could be downloaded and sent with ecu's would help. I have always been a big advocate of Simon motorsports. Maybe some customer feedback will help them to stay on top, and improve their service.

  7. #6
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    Dennis Hoffman is a good, knowlegdable source for ECU repairs and programming. I have heard of several people sending ECU's off and getting them back not working lately. Quick turnaround and he stays in touch with you before, during and after. When you call, you get him personally.

  8. #7
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    Quote Originally Posted by bullet20vee View Post
    Dennis Hoffman is a good, knowlegdable source for ECU repairs and programming. I have heard of several people sending ECU's off and getting them back not working lately. Quick turnaround and he stays in touch with you before, during and after. When you call, you get him personally.
    Hoffman Marine in Tennessee? Anybody else used his service?

  9. #8
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    Eric will make it right. Send it back with a note that has all the info you can give on history of box and what you wanted done plus what happened when you got it back. I have known Eric for 25 years and he works constantly at his business. He will make it right.
    Dave Hensley


    1986 XR2002 /12" Mariner and string steering
    18' Pugh Hydro
    1992 XTB-21/225 ProMax

    The barn is emptying out!!!

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  11. #9
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    Quote Originally Posted by LongShot View Post
    Eric will make it right. Send it back with a note that has all the info you can give on history of box and what you wanted done plus what happened when you got it back. I have known Eric for 25 years and he works constantly at his business. He will make it right.
    I did exactly what you suggested. They got it late on Friday. I'll let you know. Thanks

  12. #10
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    Got a call from Simons yesterday afternoon. They admitted a mistake on the programming. I knew there was nothing wrong with the box. I'm going to do a comparison against the 300x stroker ECU i'm running on the motor now. There was no charge even on the shipping. Thanks for the replies. I will post the results on the comparison.

  13. #11
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    Got my ECU back from Simon Motorsports for the second time back in January. Tried it for the first time on Sunday, still won't run. They were doing a re-flash for a ton of mods I had done to the motor. I have always been directed to a secretary for communication when I call. Back in the day Eric would personally take my calls. I guess I'll send it back for the third time. Anybody else had an issue with Simon lately?

  14. #12
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    You could send it to DBR in Havasu if you don't get it resolved with Eric. Only had one dealing with Simon and it was a good one but that was 8 years ago
    Erik Kiser

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  16. #13
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    Quote Originally Posted by patchesII View Post
    You could send it to DBR in Havasu if you don't get it resolved with Eric. Only had one dealing with Simon and it was a good one but that was 8 years ago
    Problem is already paid $675.00. Plus shipping twice. Would be nice to here from Eric himself on this one. Thanks for the reply.

  17. #14
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    Quote Originally Posted by patchesII View Post
    You could send it to DBR in Havasu if you don't get it resolved with Eric. Only had one dealing with Simon and it was a good one but that was 8 years ago
    Ask for a refund from Simon and send it to Dave (DBR)...problem solved!

  18. #15
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    Quote Originally Posted by StratosVT View Post
    Ask for a refund from Simon and send it to Dave (DBR)...problem solved!
    I offered to send Simons a spare box I have . The secretary likes the idea and wants me to send it for a third try. I guess I'll do it.

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